Terms of Service

1. About MOSO

MOSO is a design and technology studio based in New Orleans, Louisiana, USA. We provide brand strategy, web design and development, digital product design, growth marketing, content strategy, SEO, AEO, and business automation services. These Terms govern both your use of our website and any professional services relationship entered into with MOSO.

2. Website Use

Permitted Use

You may access and use the MOSO website for lawful purposes related to learning about our services, reviewing our portfolio, contacting us, and accessing our published resources. You agree not to:

• Use the site in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the site or our systems
• Scrape, crawl, or harvest content from the site in bulk without written permission
• Use the site to transmit spam, malware, or harmful code
• Impersonate MOSO or misrepresent your affiliation with MOSO
• Reproduce, republish, or redistribute site content without permission

Availability

We strive to keep the MOSO website available and accurate, but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the site at any time without notice.

3. Professional Services

Engagement Agreements

All professional services engagements (brand strategy, web design, development, marketing, etc.) are governed by a separate written proposal and/or service agreement signed by both parties. These Terms are incorporated by reference into all such agreements unless explicitly excluded.

Scope of Work

Services will be delivered as described in the applicable proposal or statement of work. Material changes to scope, timeline, or deliverables require written agreement from both parties.

Client Responsibilities

Clients agree to provide accurate information, timely feedback, and reasonable access to the materials and stakeholders needed to complete the work. Delays caused by the client may affect project timelines.

Revisions

Revision rounds included in an engagement are specified in the project proposal. Additional revisions beyond the agreed scope may be subject to additional fees, communicated transparently before proceeding.

4. Payment Terms

Payment terms are defined in each project proposal. Standard terms are:

• Deposit: A percentage of the project fee is due before work begins, as specified in the proposal
• Milestones: Remaining payments are tied to project milestones as outlined in the agreement
• Late payments: Invoices not paid within the agreed period may incur a late fee of 1.5% per month on the outstanding balance
• Work stoppage: MOSO reserves the right to pause work if payments are significantly overdue

All fees are quoted in US dollars unless otherwise stated.

5. Intellectual Property

Client Ownership

Upon receipt of full payment, clients receive full ownership rights to the final deliverables specifically created for them under a service agreement — including logos, design files, website code, and written content produced on their behalf.

MOSO Ownership

MOSO retains ownership of all preliminary concepts, unused drafts, proprietary tools, frameworks, templates, and methodologies used in the creation of client deliverables. These may be reused in other client engagements.

Portfolio Rights

MOSO reserves the right to display completed client work in our portfolio, case studies, and promotional materials unless the client requests confidentiality in writing prior to project completion.

Website Content

All content on the MOSO website — including text, images, graphics, logos, and design — is owned by MOSO and protected by applicable intellectual property laws. Unauthorized reproduction is prohibited.

6. Confidentiality

Both parties agree to treat as confidential any non-public information shared in the course of the engagement — including business plans, financial information, strategies, client lists, and technical data. Confidentiality obligations survive the end of any engagement for a period of two years unless otherwise agreed. This does not apply to information that is publicly available or independently developed.

7. Warranties and Disclaimers

MOSO warrants that services will be performed with reasonable professional skill and care, and that final deliverables will materially conform to the agreed specifications.

The MOSO website is provided "as is" without warranties of any kind, express or implied. We do not warrant that the site will be error-free, uninterrupted, or free of viruses or harmful components.

Results from marketing, SEO, or AEO services depend on many factors outside MOSO's control, including third-party platform algorithms, market conditions, and competitor activity. We do not guarantee specific rankings, traffic levels, or revenue outcomes.

8. Limitation of Liability

To the fullest extent permitted by law, MOSO's total liability to you for any claims arising from these terms or any service engagement shall not exceed the total fees paid by you to MOSO in the three months preceding the claim.

MOSO shall not be liable for any indirect, incidental, consequential, or punitive damages — including lost profits, lost data, or business interruption — even if advised of the possibility of such damages.

9. Termination

Either party may terminate a service engagement with written notice. Upon termination:

• The client is responsible for payment of all work completed up to the termination date
• MOSO will deliver all completed work product for which full or partial payment has been received
• Deposits are non-refundable unless otherwise specified in the project agreement

MOSO reserves the right to terminate or refuse service to any party that violates these Terms or engages in conduct inconsistent with our values and ethical commitments.

10. Third-Party Links and Tools

The MOSO website may contain links to third-party websites or tools. These are provided for convenience only. MOSO does not endorse or take responsibility for the content, practices, or privacy policies of any third-party site. Access to third-party services is at your own risk.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of Louisiana, United States, without regard to conflict of law principles. Any disputes arising from these Terms or a service agreement shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in New Orleans, Louisiana, in accordance with applicable arbitration rules. This does not prevent either party from seeking injunctive relief in a court of competent jurisdiction.

12. Changes to These Terms

We may update these Terms of Service from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the website or engagement in services after changes constitutes acceptance of the revised terms.

13. Contact

Questions about these Terms? Contact us: